This Fulfillment Policy outlines how eBizTrait Inc, an IT services company based in New
York, USA, delivers its services to clients. It covers the service scope, timelines,
responsibilities, communication, and escalation process to ensure transparency and
customer satisfaction.
2. Scope of Services
eBizTrait Inc provides a range of IT services including but not limited to:
Software development
Web and mobile app development
IT consulting
Cloud services
Technical support
3. Service Delivery Process
Project Initiation: rocess Project Initiation:
Planning: A detailed project plan is shared with clear milestones.
Execution: Development, testing, and quality assurance are done per the plan.
Delivery: Final deliverables are submitted digitally with proper documentation.
Post-Delivery Support: Includes bug fixes within the agreed support/warranty period
4. Delivery Timelines
Timelines vary depending on the project size and complexity. An estimated schedule is shared during project initiation. Delays, if any, will be communicated in advance.
5. Communication
Regular updates will be provided via email, video calls, or project management tools. A
dedicated project manager will act as the single point of contact.
6. Payment Terms
Payment milestones are linked with project stages. Services are delivered after receiving
partial or full payment as agreed in the contract.
7. Revisions and Feedback
Clients are entitled to a defined number of revisions as mentioned in the agreement.
Feedback cycles are incorporated at each major milestone.
8. Cancellation & Refund Policy
Projects can be cancelled with a formal notice. Refunds are issued based on the amount of
work completed (amount of undelivered tasks can be claimed/eligible for refund).
9. Escalation Process
Any issues should first be addressed to the project manager. If unresolved, they can be
escalated to senior management
10. Confidentiality & Data Security
All client data will be treated as confidential. We follow industry-standard practices to ensure
data privacy and system security.
This policy ensures clear understanding and smooth delivery of our IT services.
1. Introduction
This Fulfillment Policy outlines how eBizTrait Inc, an IT services company based in New York, USA, delivers its services to clients. It covers the service scope, timelines, responsibilities, communication, and escalation process to ensure transparency and customer satisfaction.
2. Scope of Services
eBizTrait Inc provides a range of IT services including but not limited to:
Software development
Web and mobile app development
IT consulting
Cloud services
Technical support
3. Service Delivery Process
Project Initiation: rocess Project Initiation:
Planning: A detailed project plan is shared with clear milestones.
Execution: Development, testing, and quality assurance are done per the plan.
Delivery: Final deliverables are submitted digitally with proper documentation.
Post-Delivery Support: Includes bug fixes within the agreed support/warranty period
4. Delivery Timelines
Timelines vary depending on the project size and complexity. An estimated schedule is shared during project initiation. Delays, if any, will be communicated in advance.
5. Communication
Regular updates will be provided via email, video calls, or project management tools. A dedicated project manager will act as the single point of contact.
6. Payment Terms
Payment milestones are linked with project stages. Services are delivered after receiving partial or full payment as agreed in the contract.
7. Revisions and Feedback
Clients are entitled to a defined number of revisions as mentioned in the agreement. Feedback cycles are incorporated at each major milestone.
8. Cancellation & Refund Policy
Projects can be cancelled with a formal notice. Refunds are issued based on the amount of work completed (amount of undelivered tasks can be claimed/eligible for refund).
9. Escalation Process
Any issues should first be addressed to the project manager. If unresolved, they can be escalated to senior management
10. Confidentiality & Data Security
All client data will be treated as confidential. We follow industry-standard practices to ensure data privacy and system security.
This policy ensures clear understanding and smooth delivery of our IT services.